Delivery and returns

Delivery cost

Delivery fees are assumed by the costumer. In some cases these fees are reduced or delivery is totally free.

The basic price excludes any customs charges (in some countries outside the European Union). They are entirely paid by the costumer.

Delivery methods

The customer is free to choose between 3 different carriers:

  • Bpost (worldwide)
  • Kiala (UE)
  • Mondial relay (UE)

Delivery areas

We ship worldwide (except special note from our international courier "bpost")

Delivery time

Order will be processed after full payment. The courier receives the parcel next working day.

In some countries (outside the euro zone), delivery can be delayed due to customs formalities.

Order Status

Costumer can track the order online. A tracking number is available for each order.

Responsibilities

In case of delay of more than 10 days, the costumer must inform the Customer Service by email at
info@sdkcosmetics.com.

The seller is no way responsible if delivery is not made on time due to force majeure: strike of the delivery service, extreme weather…

If a product is out of stock, the costumer will be informed and will have the opportunity to wait for the availability of the product or to be fully refunded the amount paid on his (her) payment card.

Right of withdrawal

The customer has the right to cancel the purchase within 7 days after receiving the parcel. To this end, he (she) shall notify Customer Service by email at info@sdkcosmetics.com within that period.
No retraction will be accepted if this period is exceeded. The parcel will be returned in its original packaging at the customer's expense at the address: 1 Square James Dean Brussels Belgium. The opened parcel will not be accepted and will be returned to the customer at his (her) expense. After checking, the customer will be directly refunded the amount he (she) paid.

Bpost - Home delivery
Kiala - Pick-up point
Mondial Relay - Pick-up point
Mondial Relay - Home delivery
Delivery time
Belgium
€ 5,00
€ 4,00
€ 4,00
€ 6,00
1-2 working days
France - Germany - Portugal - England
€ 7,00
€ 7,00
€ 4,00
€ 6,00
2-4 working days
USA
€ 10,00
4-7 working days
Other EU countries
€ 13,00
€ 14,00
€ 10,00
€ 10,00
3-5 working days
Australia - Turkey
€ 15,00
7-9 working days
Canada - Switzerland
€ 17,00
5-7 working days
Rest of the world
€ 20,00
5-9 working days
  • Delivery -50% from € 120
  • Free delivery from € 160